“Regulatory requirements or reduced choice for punters?”

FairCraic69 · February 12

Question for contributors:

Tabtouch customers are reporting they’re being advised their accounts will be cancelled if an email address is not attached, with this being described as a regulatory requirement. Some also say deposited funds must be turned over before a withdrawal is permitted.

This appears consistent with broader Australia-wide online Corporate bookmaker practices.

Are racecourse bookmakers actually compelled by regulation to obtain a customer’s email address before allowing bets to be placed, or is this an internal policy decision?

More broadly, is this simply necessary compliance and responsible gambling oversight, or does it represent a further reduction in choice for punters — effectively “our way or the highway”?

Interested in contributors’ thoughts, particularly from anyone with industry or regulatory insight.

meatpie · February 12

Anti Money Laundering Act

hardest on TABtouch because it is quasi government but think a few of the bigger TABs have already copped big fines

once they work out a system for on course bookies sure they will have some compliance requirements too.

Arapaho · February 12

There is a big problem with this new law stating that deposited funds must be turned over, as most outlets have auto Tab machines popping everywhere and there are less window operated machines with a till,even on course ,an Eg. GP on Tuesday nights.

It is near on impossible to collect cash after having a win these days as they only give out a voucher.

Sure you can keep betting with that voucher, but if you want to retrieve that money through your phone acc. and then into your bank

As soon as you deposit that money(voucher) that you have already turned over, you are required to turn that money over again before you can withdraw it out of your Tab (phone) acc..

The way things are heading,eventually only people with Tab (phone) accounts will be able to bet, this will further reduce, a already falling turnover, especially on course.

Unless you can find a window with a operator who pays out cash and then there be probably a limit of how much they can give you,you will have to turn your money over twice before receiving it, if you bet on those machines..

PS If there is any left.

Manchild · February 12

I use my TAB account as my bank (without the fees) its open 7 days to get cash out . I dont use cards

FairCraic69 · February 12

Thank You meatpie, Arapaho and Manchild for your insight Manchild I'm feeling a little noivois for you.

I hear the Tabby have a sort of Ai computer running over the Tab banker customer and your Bank Account may be coming to an end, Particularly, if you rarely bet or don't add to the balance But Hey Manchild I'm like Schultz from Hogans heroes I know Nothing Nothing

Manchild · February 13

I punt alot unfortunately

Precision1 · February 13

Arapaho said:
There is a big problem with this new law stating that deposited funds must be turned over, as most outlets have auto Tab machines popping everywhere and there are less window operated machines with a till,even on course ,an Eg. GP on Tuesday nights.
It is near on impossible to collect cash after having a win these days as they only give out a voucher.
Sure you can keep betting with that voucher, but if you want to retrieve that money through your phone acc. and then into your bank
As soon as you deposit that money(voucher) that you have already turned over, you are required to turn that money over again before you can withdraw it out of your Tab (phone) acc..
The way things are heading,eventually only people with Tab (phone) accounts will be able to bet, this will further reduce, a already falling turnover, especially on course.
Unless you can find a window with a operator who pays out cash and then there be probably a limit of how much they can give you,you will have to turn your money over twice before receiving it, if you bet on those machines..

PS If there is any left.

I’ve never thought of that but what a great point. You bet actual cash and get a win on a machine and can only collect a voucher. Then to collect your winnings you can’t deposit it straight into your account and withdraw. This needs to be pushed that already turned over cash needs to be flagged when on a voucher and be allowed to be withdrawn.

Ridersonthestorm33 · February 14

All very good points guys ☝️

Only read again very recently on a slightly different note but with rules and regulations - Tabcorp not for the first time - fined a good deal of money ( 15 cents to them ) for taking bets online during live sporting events.

Now whether like the rule ( seems a bit silly to me ) or not it’s in place that to place a bet during live play - you have to either call them or go into a TAB - there’s no other way to place a “live” bet and you can’t do the bet online.

Tabcorp been told that often enough - yet they still blame other factors as to why it occurs.

Ridersonthestorm33 · February 14

The fine just a few days ago to Tabcorp was $158,400 - sorry that’s not 15 cents to them more like 5 cents.

In regards to rules and conditions sometimes when the boot is on the other foot things are a little different.

All good now but how many times in the past did the WA Tab and Tabcorp have to be told - hey guys this is pretty simple it’s right here - you can’t miss it - it’s in the government “constitution” TAB act - Credit Betting Is Not Allowed. It’s against the law.

Gosh don’t know how many times they had to be told that.

If laws aren’t abided by then whether it’s Corporate bookmakers or Tabcorp the problem is that they become a law unto themselves.

FairCraic69 · February 14

Have the rules on Live betting changed? I believe the Only way it can be done is by calling the betting agency No Online and Not in a TAB?

Am I Wrong??

Ridersonthestorm33 · February 14

Definitely can’t place a live bet online hence why Tabcorp fined $158,400 for letting it occur. As far as know can still place a live sports bet at the TAB or via the phone.

Think reason can’t do it online perhaps to do with Gambling Responsibly - now you tell me!

With the amount of Tabcorp fines ( there’s plenty all in the public domain ) I’m computer illiterate - but you’d think they’d have the best back up after the best back up to see these things don’t occur - human error that’s always a good one or the work experience kids fault.

Ridersonthestorm33 · February 14

A punter over east who did lose substantial money on live in play sports betting, someone told him you’re not allowed to bet online during live play.

He called foul and that got the ball rolling.

Hard to believe happening just once and being fined let alone happening again and again, they must have a strange system - here it’s simple go to place a live bet online and you can’t do it - the way it’s meant to be.

Markovina · February 15

Surely the laws have been changed for better - years ago it was that slack

For example over East you could go into a TAB , deposit $9000 cash ( under the 10k limit ) into a Tabcorp account , not even have a single bet , then go onto the internet , log in to your TABCorp account and get an automated withdrawal to your bank and the 9k would be deposited thats how slack it was

That original 9k cash could have been black money or the proceeds of crime , and now its a deposit into your bank acct via Tabcorp , its suddenly clean money - oh look i won it on the punt

G'day Punter!

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